Privacy policy

Privacy Policy:

TUTORS HUT is a website that belongs to FOX BUSINESS SOLUTIONS  and this is a US base registered company. We have contacted by using the details that are given at the bottom of the page.

The privacy policy of the website tells you about what to expect at the time we collect and process your personal detail, the rights that are available to you and how you can experience to them.

What we do with your data?

We will never try to sellout your personal data and information for any reason, though it will necessary sometimes to transfer your data to a third party to be processed. Your data is processed further for some specific and certain conditions that are:

Necessary/Essential Data:

You can manage and download your orders with the help of creating an online account, we will generate a unique identifier by using your email address as a username. For this we can get in touch with you about your order, for this process we need to know your name, email address, phone number and any message you have sent through your online account.

On the form of order, we ask you for your country of study. This is necessary because we are required to know about the country in which you are downloading your order for the purpose of VAT. For the purpose to process your order properly, we also need to keep details about the projects and assignments you are asking us to complete as well as any of the files you have uploaded with your order. You should try to remove all of your personal detail and information from anything you upload, but we will do our best to anonymise it before passing it to on to our writers.

Some of this data is processed that provide a live chat and ticket management system which helps us to process some customer communications more effectively and efficiently. Sometimes the file is too long to upload to our database system so, for this purpose we provide you a service called WeTransfer to send it to us. The uploaded file remains on the WeTransfer server for 28 days, and after then it will be deleted automatically.

Marketing:

If you have to receive direct marketing from us, or have some order in the past from us, then we will sometimes use your name and email address to send you different promotions and offers about our services that we provide. We do this with the help of Mailchimp service. Similarly, we may also use your name and phone numbers for the purpose to text you about different offers and promotions that we are running currently. We do this with the help of using the service called Esendex or Twilio. We use a service called Voucherify to power for refer a feature of friend and for this if you enter your email address, a link of referral will be created for you and we email you when anyone share the link for the purpose to place the order. We will only call you about any existing service that you have asked to us and to ask about something important related to your privacy and account.

Feedback:

after the completion of your order from our side we pass your name, email address, order number and data localization, to a company called trustpilot.com, that provide an independent service of product review. They will email you after review and asking for the feedback on your order, and the feedback will be posted publicly on the website trustpilot.com

For the purpose to administer the survey we sometimes use a service called Survey Monkey so that you can gather feedback from our customers and prove helpful to improve our services. Survey Monkey use your IP address to log on the responses for collected surveys so that we know about how many of people have completed them. For the purpose to encourage people to provide feedback, we draw for respondents a prize draw. If so, we will ask for an email address to be provided in the survey but this process is optional as a whole and is only use at the time to contact the prize winner.

Other purpose:

Sometimes Tutors Hut offers a coupon to individual customers that they can use for future order placement. To ensure just an intended recipient of the coupon can use it, we alongside store their email address with the details of coupon. These addresses are not used for anything rather than the coupons of administrations.

At the time when you place an order, our system stores your IP address. This IP address is used for the work out your time zone so that we can call you during hours that will be convenient for you to contact to share the major information or details. We provide useful ways to identify when a customer is using multiple accounts to place their orders.

For the payment at the certain amount we will ask for the documents to prove you are the registered account holder. This is because we can prevent fake and fraudulent transactions, for example people who are paying with stoles details card. In case of legal disputes in order to establish the facts, we archive anything that might be related to the contract performance or negotiations. Access to this data archived that is strictly controlled so that only a few employees who are privileged can see it, and it is only important for the specific purpose of supporting a legal case. Some of this type of data may be shared with our legal counsel in the event of dispute unlikely.

Cookies:

In your browse our websites set cookies to improve your experience and to make everything run smoothly. For further information, kindly read our policy related to cookies.

We do not sell your data:

Our website will never sell out your personal data, details, or any other information to any other company for any of reason, your data is totally securing and only ever given to the third party to be processes for the specific purpose above.

Your rights:

You have many rights that are available to you when you provide us your personal information. You can ask from us about the access to any of your personal data that we hold; you can ask about to correct any inaccuracies or ambiguity in your personal data that we hold, you can ask about the deletion of your personal information where there is no longer any good reason for us to have it, in some of the cases you can object to the processing of your data, where you have given consent you are able to withdraw that consent at any time. Under some certain circumstances for example if the data is material to proceeding the legal activities then you can also ask us for the temporary stop processing tour personal detail, information or data. At the time when your data is processed automatically then you can also ask for a copy of your detail data in a readable machine format. If you are not satisfied or happy about how we handled your personal data, then you have full right to lodge a complaint with the information commissioner’s office.

For the purpose to exercise your rights if you are outside the US:

For further query please send your request to our data protection officer at info@tutorshut.com. When we have received the proof of your identity then we will respond against query within one calendar month.

How we keep your data safe

Security measures:

We follow the organizational and technical measures to make sure your personal data is saved and transmitted in a secure way. Such as we make proper use of encryption at the time when personal data is being transmitted to a third party and make regular backups to save the original copy of your lost data. The functionality of all of our core database, including most of your personal data is processing by using Amazon web services (AWS) that are as provider of cloud computer. AWS are certified from the ISO 27001 compliant, that comes under the gold standard in security information, so with the help of this you can rest assured that your personal data is save and protected. If you communicate with us through email over the internet, then you should aware that the internet nature is like the unencrypted communication that may not be secure and may pass through different country en route to us. Please avoid email your sensitive information like credit card number or details, because our website cannot accept the responsibility of any unauthorized access to your information that is outside the control.

Data retention policy:

We hold on to your data only for as long as we need it to complete one of the purposes that was originally collected for example to provide a service, to collect feedback or to comply with a legal responsibility. This shows that the data retention policies of your data can considerably differ and depending on the context and the way it is used. At the time of deciding on a data retention policy for any type of detailed data, we follow the following criteria:

  • How long the data is needed for? – such as from several years if you have not logged into your account, we will hide or remove you from our mailing lists.
  • What did we say we would do with the data when we collected it? – if the purposes of collected the data are no longer relevant then there is no need to keep that data in our lists.
  • Do we have a legal obligation to keep the data? – Financial information need to be kept for tax reason in the minimum amount of time.
  • Does holding the data carry an inherent risk? – in the event of data breach unlikely, we want to ensure that the nothing sensitive data or detail is stolen. That is the reason we reduce the retention time for data we consider to be sensitive.

We securely archive your account data in general after four years of inactivity and after this period we permanently delete all of your personal detail after six years of inactivity.

Transfers to countries outside the US:

We use some of the third parties to process your detail data that are based in countries that do not have the same standard of protection of data and have different laws that US citizens enjoy. To protect your rights, we make sure that there are safeguards in place according to your interests. We ensure the privacy shield framework that gives you surety about the level of protection.

Children:

If you are come under 13 or under it then you have to take the permission from your parents or guardian before you give your personal detail. If we find that we have any received any inappropriate information from you regarding your personal detail that you have supplied, then we reserve the right to cancel all transactions and services and remove all of your data. For this you have to re-submit you’re your data when you have the required permission from your parents.

Links to other websites:

Our website might contain the links of external third party websites. In this case we are not responsible for the security and privacy of these other websites unless they belong to all limited answers. This privacy policy applies only to TUTORS HUT.

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